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VADS Managed Services -Life Cycle Methodology

VADS Managed Services -Life Cycle Methodology

Fortifying TM’s region wide connectivity with its data centres 

Telekom Malaysia Berhad (TM), Malaysia’s leading telecommunications service provider, continues to strengthen its footing in the local Data Centre industry through its ICT/BPO arm, VADS Berhad (VADS) and the Group’s presence has been extended regionally when it opened a Data Centre in Hong Kong last year. As Malaysia’s leading Managed ICT/BPO Service Provider, VADS currently operates a total of 15 data centers including the one in Hong Kong and today, VADS serves over half a thousand of MLEs (Medium and Large Enterprises) in Malaysia.

In-Depth about VADS

VADS is Malaysia’s leading Managed Information and Communications Technology/Business Process Outsourcing (ICT/BPO) Service provider. A wholly-owned subsidiary of TM, VADS is a member of PIKOM (National ICT Association of Malaysia), Outsourcing Malaysia, Malaysian Data Center Alliance (MDCA), Contact Center Association of Malaysia (CCAM) and is an Entry Point Project (EPP) organisation under Economic Transformation Programme which is spearheaded by Pemandu (Prime Minister’s Department). VADS is also a founding member of the APAC Cloud Alliance, a partnership which was formed between leading telcos in the region across the entire business ecosystem for Cloud Services. The Alliance assembles reputable and trusted global brands that will advance Cloud Services in the region to the next level. Business advisory and security systems services for the Alliance are provided by Pricewaterhouse Coopers (PwC) and the technology innovation is from Oracle. VADS is powered by TM’s high-speed IP-based Next Generation Network with the highest penetration rate of broadband coverage in Malaysia.

Managed Services Life Cycle Methodology – A Way to Success

Mr. Ahmad Azhar Yahya, Chief Executive Officer of VADS explained that VADS’ success lies with its three core principals; People, Processes and Technology and the Company has been and will continue to make investments in these areas. “Our customers come from various sectors and they have one goal in common: to look for a provider who can not only offer them the latest technology in the market but who can also support them with the right resources and processes. When a customer engages our service, they do not only purchase the necessary hardware for their business, but they also get support from our technical team for maintenance as well as upgrades when the need arises. VADS provides a one-stop ICT/BPO solutions centre with flexibility and scalability empowering organisations to cope with fast-moving world and business conditions.”

The highlighted ICT services of VADS:

1) VADS Managed TelePresence Services – helps reduce business cost by enabling high definition VDO conference for face-to-face collaborative experiences with access to more than 130 companies and organisations with thousands of telepresence managed or customer-owned endpoints in 80 countries worldwide.

2) VADS Managed Cloud Services – Private and Public Cloud with more than 500,000 SMEs as its customers. This is in line with TM’s aspiration of becoming an Information Exchange while supporting the national agenda to be a key enabler for empowering local SMEs, especially local Independent Software Vendors (ISVs).

3) VADS Managed Data Centre Services – VADS DCs are ISO27001 certified and are Tier 3 certified while fulfilling Tier 4 standards enabling VADS to provide unparalleded availability with 99.9% uptime guaranteed, high levels of security and redundancy.


VADS Managed Data Centres Services

“Data centre is a key business for VADS. Today, VADS has approximately 108,116 sq.ft. from 14 data centres in Malaysia and one (1) in Hong Kong. In Malaysia, we are ranked number six (6) in terms of data centre footprint with over 86,089 sq.ft. data centre floor space. This translates to approximately 7.01% of Malaysia’s data centre market share. Powered by TM’s extensive network including via submarine cable system owned by TM or established by consortiums where TM is a member, VADS’ data centres are connected internationally covering Asia Pacific countries such as Malaysia, Indonesia, Singapore, Hong Kong, Japan, to Middle East, Europe, and even to Australia and USA. Therefore our data centres are available to anyone across the world,” Ahmad Azhar explained.

Their data centres serve customers across various industries, from banking, government agencies, and enterprises to SMEs and offer end-to-end solutions. They have skillful engineers to take care of their data centres. With a 24/7 Service Operation Centre (SOC), more than 30 skilled VADS’ staff are available around the clock to support customers.

VADS Business Process Outsourcing (BPO) Services focuses on building and growing revenue generation, customer management, knowledge process outsourcing, human capital management, back office processing, business suites & facility management and revenue assurance. As a result, the company continues to strengthen its BPO foothold in the domestic and regional markets.

“VADS’ services offerings are in line with TM’s “3Cs Initiative” – Connect, Communicate, and Collaborate. We get our customers connected to enable them to communicate and establish collaboration,” Ahmad Azhar said.

Ahmad Azhar concluded, “We are optimistic of our growth for 2013 in the ICT & BPO industry and we expect to grow in tandem with the market. We are currently looking at investing in Mega DCs in Malaysia which would cater to the needs of the local and regional market. Given VADS’ strategic position within the TM Group, we see that we are able to leverage on our unique strength of connectivity and end-to-end ICT & BPO managed services to meet our customer’s needs.”


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